Support

Thanks for attending the Spanish Teacher Success Academy! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people are attending an epic online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions.
2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.

Thanks!

– Jared & Team


FAQ

How the Spanish Teacher Success Academy free virtual ticket works?

I placed my order for the All Access Pass, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Complete Order” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I missed the session and now it won’t let me view it. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

This support system is intended to address technical issues and concerns for the Spanish Teacher Success Academy online event itself and it is provided by Speaking Latino. We encourage you to reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific educator/teaching related questions through this system. Thank you.

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